Terms & Conditions

"Limore", "we", "us" or "our" refers to the Limore company and its authorised operators.

"Client", "you" or "your" refers to any individual, company or agent making a booking or using our services.

"Booking" refers to any confirmed ground transportation request made through our platform, account manager or contact channels.

"Chauffeur" refers to the professional driver assigned to fulfil a booking, whether employed directly by Limore or by a vetted partner operator.

A booking is only confirmed upon receipt of written confirmation from Limore via email or the client dashboard. Verbal requests or enquiries do not constitute a confirmed booking.

Clients are responsible for providing accurate pickup location, destination, passenger count, flight number (where applicable) and any special requirements at the time of booking.

Limore reserves the right to decline any booking at its sole discretion.

All prices are quoted inclusive of the chauffeur, vehicle, tolls, airport fees and standard waiting time unless otherwise stated. Gratuity is at the discretion of the client.

Additional charges may apply for: waiting time beyond the included allowance, additional stops, out-of-hours service, special requests and vehicle upgrades.

Payment is due as specified in the booking confirmation. Corporate accounts may be invoiced on agreed credit terms.

All prices are in the currency specified at the time of booking. International clients are responsible for any currency conversion fees charged by their bank.

• Waiting time included: 60 minutes for international flights, 30 minutes for domestic flights, 15 minutes for all other pickups
• Additional waiting time is charged per 15-minute increment at the rate specified in your booking
• No-show fee applies if the client cannot be located after the included waiting time has elapsed

Cancellation and amendment policies vary by booking type and are confirmed in your booking details. The general policy is as follows:

• Cancellation more than 24 hours before pickup: full refund
• Cancellation 12-24 hours before pickup: 50% charge
• Cancellation less than 12 hours before pickup: 100% charge
• No-show (client not present): 100% charge
• Amendments to pickup time or location: accepted free of charge up to 4 hours before pickup, subject to availability

Limore reserves the right to apply a different cancellation policy for bookings made during peak periods, special events or for long-distance or multi-day engagements. This will be communicated at the time of booking.

Limore will assign the most appropriate vehicle and chauffeur for your booking based on your requirements and availability. Specific vehicle or chauffeur requests will be accommodated where possible but are not guaranteed.

The chauffeur will arrive at the agreed pickup location at the agreed time. Limore monitors all flights and will adjust pickup times for delayed flights at no extra charge.

Clients may not request the chauffeur to violate any traffic laws, operate outside the agreed scope of the booking or behave in a manner inconsistent with Limore's standards.

Clients and passengers are expected to behave respectfully toward the chauffeur and the vehicle at all times.

• Smoking (including e-cigarettes) is strictly prohibited in all Limore vehicles
• Consumption of food or beverages may be restricted in certain vehicle classes
• Damage to the vehicle caused by the client or their passengers will be charged at full repair cost plus a vehicle downtime fee
• Limore reserves the right to terminate a journey without refund if the chauffeur determines that continued service would pose a risk to the vehicle or their safety

Limore's liability is limited to the cost of the booking in question. We are not liable for indirect, consequential or special damages including but not limited to missed flights, missed meetings or any losses arising from late arrival due to circumstances outside our control.

Circumstances outside our control include but are not limited to: traffic incidents, extreme weather, road closures, acts of government, strikes and other force majeure events.

Limore carries appropriate vehicle liability insurance as required by law in each operating jurisdiction. Details are available on request.

Clients are responsible for their own luggage and personal belongings. Limore will make reasonable efforts to assist with luggage handling.

Items left in a vehicle will be held for 7 days and reasonable efforts will be made to contact the client. Limore accepts no liability for lost, damaged or stolen personal property.

Limore may fulfil bookings through vetted partner operators in cities where we do not operate directly. In such cases, Limore acts as the booking agent and service standard guarantor. The partner operator becomes the service provider and carrier. Limore is not liable for the acts or omissions of partner operators beyond the service standards they are contractually required to meet.

All content on the Limore website and platform including text, images, logos, design and software is the property of Limore or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or create derivative works from any Limore content without prior written permission.

You agree to use the Limore website and platform only for lawful purposes. You must not:

• Use the platform to make fraudulent or speculative bookings
• Attempt to gain unauthorised access to any part of the platform
• Use automated tools to scrape, extract or monitor content
• Upload or transmit any malicious code, virus or harmful content
• Impersonate any person or entity

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall first be subject to good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, either party may refer the matter to binding arbitration under the rules of the London Court of International Arbitration (LCIA).

Nothing in this clause prevents either party from seeking urgent injunctive relief from any court of competent jurisdiction.

Limore reserves the right to update these Terms & Conditions at any time. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of our services after any changes constitutes acceptance of the revised terms.

For corporate clients with signed service agreements, contractual terms in that agreement take precedence over these general Terms & Conditions.

For any questions regarding these Terms & Conditions please contact:

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